Me, I’m mad at him for turning one of the great retailing experiences in America into one of the most impossible. And, as awful as it was waiting inside the store for someone to rescue you from the stroke you were about to have after being ignored for half an hour by the apparently blind and deaf help–worse was the experience outside, in the gardening center.
The gardening center: strange stilted plant choices, prices not evident, aisles a mess impossible to navigate with a cart, young people in orange aprons who acted as if they’d been forced into servitude at a leper colony so eager were they to avoid contact with the customers, an utter lack of knowledge when one was able to force any employee into answering a question, capped off by absurdly long lines at the single check-out lane. Enraging–and yet sometimes necessary in a city like mine that is lacking in nurseries.
The person who engineered such an insulting experience for his customers deserves to be shown the door. Let’s hope his replacement understands how very much money there is to be made off gardeners…if you treat them decently.